Sterling Silver Designs has a 30 day returns policy from the date you receive your order
If you receive an item and it has a manufacturing fault you may return your item to receive a refund.
If approved for a refund, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 7 business days for this payment to appear in your account.
To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it in. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible for a return or refund.
Any item that is returned more than 30 days after delivery will not be eligible for a refund.
Please email firstname.lastname@example.org if you need to lodge a return. Please provide a reason for this return, your order number and photos.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.