We offer Free Shipping Australia Wide on all orders.
All orders will have a tracking number provided - this will be emailed to you as soon as your order has been sent.

Sterling Silver Designs has a 30 day returns policy from the date you receive your order

If you receive an item and it has a manufacturing fault you may return your item to receive a refund.

If approved for a refund, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 7 business days for this payment to appear in your account.

Returns Process

To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it in. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible for a return or refund.
Any item that is returned more than 30 days after delivery will not be eligible for a refund.

Please email info@sterlingsilverdesigns.com.au if you need to lodge a return. Please provide a reason for this return, your order number and photos. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

To keep tarnishing of your silver jewellery to a minimum, it is strongly advised that you store your silver jewellery in an air tight area such as a jewellery box or a zip lock bag.  This will prevent exposure to moisture and humidity. 

It is natural for sterling silver jewellery to tarnish or discolour over time, particularly if the piece is not worn regularly. Tarnish is caused by several factors which include:

• Exposure to moisture, humidity, direct sunlight for long periods of time.
• Acidity (ph balance) of a person’s skin, which in turn is affected, for example, by diet, medication and stress.
• Exposure to perfume, soap, moisturiser, shampoo etc. and cleaning products such as dishwashing liquid and bleach.
• Exposure to chlorine.

We advise advise against:

• Swimming, showering or undertaking vigorous exercise while wearing jewellery.
• Exposing jewellery to cleaning agents or cosmetics such as foundations, perfumes, hairsprays.
• Exposing jewellery to excessive heat or prolonged periods of direct sunlight.
• Use of commercial silver ‘dip’ solutions as they are unsuitable for cleaning hollow, oxidised, stone-set, pearl or plated jewellery and can cause surface deterioration.
• Wearing delicate jewellery on more than an occasional basis